Do you find yourself getting more impatient? Does the microwave popcorn take too long? Is the 60-second wait for minute rice making you uncomfortable?
Perhaps recognizing our need to know just how long pretty much everything takes, Arizona’s Motor Vehicle offices started putting information online about how long you will have to wait in line. That has also been a recent development in hospital emergency rooms.
Health economist Marjorie Baldwin of the W.P. Carey School of Business at Arizona State University explained the health care implications. Marketing Professor Mary Jo Bitner discussed the business strategies.
