Buckeye residents with bills showing extraordinarily high water usage will not be charged late fees or have their water turned off while their case is reviewed, Mayor Jackie Meck confirmed Monday.
Spiking water bills have led to Buckeye residents demanding answers from city officials. They aired grievances at a recent city council meeting, organized on social media and held meetings to share information.
Residents affected will pay their normal monthly amount while their case is reviewed, Meck confirmed. People who’ve already paid abnormally high bills may be eligible to receive credit or reimbursement. The city will pay to have someone come to their home and check for leaks, Meck confirmed.
“I want to make sure residents understand that we are in fact very aware of what’s going on and we are in fact going to straighten this out,” Meck said.
Buckeye has hired a public relations firm to help educate residents on water rates, conservation efforts and implementation of new technology. The company will be paid $5,000 a month. Meck said he hopes the service won’t be needed for long.
Residents concerned about their water bill should call 623-349-6900, send an email to [email protected] or visit city hall.
