T-Mobile, one of the three largest mobile carriers in the U.S., is experiencing widespread outages on its network.
The company's president of technology, Neville Ray, tweeted Monday afternoon at around 4 p.m. Eastern Daylight Time that T-Mobile engineers hope to fix the “voice and data issue” soon. At 6 p.m., Ray tweeted that data services were back up, but that calls and texts were still having problems. He recommended customers use WhatsApp, iMessage and other communications tools instead.
Teams continue to work as quickly as possible to fix the voice & messaging problems some are seeing.
— Neville Ray (@NevilleRay) June 15, 2020
Data services are now available & some calls are completing. Alternate services like WhatsApp, Signal, iMessage, Facetime etc. are available. Thanks for your patience. https://t.co/uQiGSAFEAH
Although the scope of the outage isn't clear, a T-Mobile executive said it has affected customers around the country, and people on Twitter have complained that calls are not going through.
AT&T and Verizon both said their networks were operating normally, but calls to T-Mobile customers from those networks could have problems.
T-Mobile became one of the country's largest carriers, along with AT&T and Verizon, after buying rival Sprint.
