A network outage that affected 911 calls on Monday afternoon has been “fully resolved,” according to Arizona Gov. Katie Hobbs’ office.
The outage impacted geolocation services in several states and lasted for about an hour and a half in Arizona, from 2:15 to 3:55 p.m.
In that window, as many as 2,000 calls came in. That estimate is based on the average call data.
“While we wouldn’t want to speculate as to the cause. It was factors that were outside of the state’s system,” Hobbs’ spokesperson Liliana Soto said. “A full analysis of the issue is being completed and will be submitted to the state in July.”
The Pima County Sheriff’s Office reported intermittent disruptions to incoming calls and directed people to a non-emergency number.
Hobbs’ office says only Pima County reported dropped calls. In other call centers, it took dispatchers longer to process calls because certain data was missing from their displays.
“The Pima County Sheriff’s Department 9-1-1 Communications Center is working with the Arizona Department of Administration and our call-handling provider to gather additional information," Sheriff’s Office spokesperson Angelica Carrillo said in a statement. “We thank the public for their understanding and cooperation.
The 911 system is back to normal operation, the governor’s office said.
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