Phoenix police launch new text messaging system to follow up on some 911 calls

Starting Tuesday, when someone calls to report certain crimes using a cellphone, they’ll get a text message confirming an officer is on the way. Sgt. Phil Krynsky says texts will be sent for lower priority calls that may not require immediate contact with a detective.

“Let's say you arrive home, you've noticed that somebody's broken into your home, you call 911, officers respond, you get a text message that we received it, we're en route, they will get there, do their initial investigation,” he said.

Officers will provide a case number and the victim will get a text to confirm they received the information.

The system will not initially be used for the highest priority calls, like murder, because a detective should respond quickly to begin an investigation. For low priority calls, Krynsky said text messages will likely not be sent, but adjustments could be made.

“As we collect data, you know, depending on what the circumstances are, there are certain things we may turn it on for and include those text messages,” he said. “You know, if the public wants text messages on suspicious person calls that could be something we can turn on. So, it's very adaptable.”

In addition to text messages, the department will launch a revamped online portal that will allow victims to get text or email updates on their cases. Victims can continue to call for updates.

Krynsky said the service, developed by SPIDR Tech, is being used by other Valley police departments and Phoenix will be the largest.