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Phoenix wants crisis teams available 24/7. Leaders will get Wednesday update on the project

A directory in downtown Phoenix points in the direction of Phoenix City Hall
Sky Schaudt/KJZZ
A directory in downtown Phoenix points in the direction of Phoenix City Hall.

The Phoenix City Council set an end-of-March deadline for crews that handle certain crisis calls without police officers, firefighters or paramedics to have availability around the clock.

Public Safety and Justice Subcommittee members are scheduled to get an update Wednesday on the Community Assistance Program.

The order to establish 24/7 dispatch coverage came down in September, months after civil rights investigators for the U.S. Justice Department said the city and its police discriminate against people with behavioral health disabilities.

City officials say the number of police calls transferred to crisis intervention supervisors spiked last year to roughly 2,000. There’s a supervisor available to work dispatch about two-thirds of the time.

Behavioral health units and crisis response teams are currently on the road for all but a combined seven-and-a-half hours per week.

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Matthew Casey has won Edward R. Murrow awards for hard news and sports reporting since he joined KJZZ as a senior field correspondent in 2015.