The city of Tempe has launched a pilot program to better serve its community members who speak different languages. The program involves real-time translation devices.
The language assistance devices come as an effort to increase accessibility and inclusivity. They translate conversations in real time. Those who use the devices will have access to a menu of languages to choose from. After selecting a language, one can choose among the dialects.
Monique Perry is the city’s Americans with Disabilities Act accessibility coordinator.
“The intended use of the devices is to ensure that any staff member in the city of Tempe is able to communicate with any community member looking and seeking any programs and services through the city of Tempe," she said.
Velicia Humes is the city’s chief diversity officer.
“We believe that all of our city, our citizens, our residents should be able to participate in the decisions and problem solving that's going to directly impact their neighborhoods or the city of Tempe in general," Humes said.
During the testing phase, two of the devices will be in use at the Escalante Multi-Generational Center and the city manager’s office. A third will rotate between departments at the city clerk’s office and Tempe Public Library.
