Peoria is expanding its on-demand transit system to include new features, including same-day service. The current system requires residents to request a ride one to 14 days in advance.
Same-day service will launch April 1, allowing residents to book rides in as little as 30 minutes.
Peoria transportation manager Tremaine Coley says the same-day service will help people with simple errands, such as going to the grocery store, or with urgent issues like an unexpected doctor’s appointment.
“Now you have the ability to call in to our customer service, and you can book the trip,” he said.
Rides can be booked online through the passenger portal, over the phone or through a new mobile app.
Before rides can be booked, users must complete a one-time registration process with the city to identify individual rider needs and schedule trips efficiently.
The system operates anywhere in Peoria, but also serves select destinations outside of the city, including medical facilities in Sun City and Glendale.
To help provide consistent service during peak hours, Peoria Transit is partnering with Valley Metro and rideshare services, such as Uber, to assist with rides when city vehicles are fully booked.
“With this new change, it'll definitely bring more opportunities for the residents of Peoria to utilize the service, and again, more efficient, on-time service and on-demand,” Coley said.
Fares start at $3 for adults, with discounts for seniors, children and people with disabilities.
Same-day service is available to all riders from 7 a.m. to 5 p.m. Monday through Friday. Weekend service is available via reservation for ADA-certified riders.
“It's just expanding on our existing service to try to make this more reliable and provide more opportunities for people to basically remain independent,” Coley said.
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