In the coming weeks, the Scottsdale Police Department plans to go live with a phone system aided by artificial intelligence to handle non-emergency calls.
The goal behind having AI made by Motorola take certain calls to Scottsdale police is to free up human dispatchers to focus on emergencies.
“I think it's just that as the years have gone on we’ve become more and more busy. And the phone just rings. I mean we just have a bit of an increase every year,” said Karen Sutherland, the city's deputy director of communications.
AI will help people file reports online, request that an officer call them back and answer general questions.
“What we really want to do is give options to callers that they may not have known existed,” she said
Sutherland also said those still wanting to speak with a dispatcher will be transferred to one.
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