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and Maricopa Community Colleges

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Troubleshooting the KJZZ Audio Stream

Having trouble listening to KJZZ using the website, mobile app, or a smart speaker? Follow these steps to get the stream working again.

General troubleshooting

  1. Restart your device. Turn your device completely off and then back on again. For smart speakers, unplug them. You’d be surprised how often this simple step fixes streaming issues.
  2. Check the volume. If you aren’t hearing the stream, ensure that your audio is not muted or that the volume level is not too low.
  3. Reinstall the mobile app. If using a mobile app, reinstall the app to clear any stored data that might be causing the problem. To do this, delete the app from your device and download it again from the app store.
  4. Test other apps or websites. Quickly check if the issue occurs in another app or website. This tells you if the problem is with our website/app or your device or connection.
  5. Test the audio stream directly with this link: https://kjzz.streamguys1.com/kjzz_mp3_128
  6. Website troubleshooting. If using the website, data stored in your browser history could be causing issues. Clearing your browser history can often fix problems. You can also try listening in a different web browser to see if the issue persists.
  7. Speakers, headphones and car audio. Is your device connected to headphones, a speaker, or your car? The audio might be playing there. Check to see if the problem is with the speakers by unplugging them or turning Bluetooth off temporarily.
  8. If none of these steps resolves the issue, then it could be a problem with your internet connection. Please follow the steps below to test and reset your connection.

Intermittent pauses or stops

If you are able to stream but encounter intermittent pauses or stops, the culprit is most likely your internet connection. Since this problem could be related to how your device or the app is connecting to the network, the first troubleshooting steps would be to restart your device and reinstall the mobile app as outlined above.

  1. Restart your device. Turn your device completely off and then back on again.
  2. Reinstall the mobile app. If using a mobile app, delete the app from your device and download it again from the app store.
  3. If on a mobile device, test using the cellular connection. If you have issues while connected to a Wi-Fi network and your device has a cellular connection, try turning off Wi-Fi to see if the issue persists.
  4. If on a computer, try a different Wi-Fi network if possible.
  5. Reboot your equipment. Even the most expensive internet setups can get bogged down and will benefit from an occasional reboot. Unplug your home internet equipment/modem/router for 30 seconds and plug it back in. After it fully restarts, reconnect your device to the network.

Still Need Help?

If you've tried all these steps and the audio still isn't playing, please use our online contact form, select the Website Feedback category and send us details about the problem. We'll be happy to provide more help!